Problems getting my Citi AT&T Access More free phone

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A few (okay probably more than a few) months ago, I signed up for the Citi AT&T Access More card.  The signup bonus was to spend $2000 in the first 3 months and get a free phone (up to $650 in value).  This card is no longer available for new signups, though you can product change to it (but without the free phone signup bonus) I dutifully met the signup bonus and then went to get my phone, through the special link on  But when I went to order it, I somehow messed up the verification questions and my order was denied. And then the link was gone!  I talked to Citibank and they said that I could just go into an AT&T store and buy the phone on the card, save the receipts and get the reimbursement manually.

Months and months have gone by and I just…

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