Airlines are awful: passenger complaints are up 70%

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This year has been quite the shaky one for airline customer service. We’ve seen a number of events, many of which involved United Airlines. The most (in)famous is probably the incident involving Dr. Dao, although others have been bad as well (SEE: Thoughts on the man dragged off a flight and United’s PR nightmare).

We also had #leggingsgate and #strollergate. Public opinion of U.S. airlines definitely seems to be reaching a new low.

Passenger complaints soar this April

Passenger complaints are up a whopping 70% over April of last year. This is an enormous increase over a 1 year window.

Whether the airlines are simply 70% worse than last year, or if the high profile incidents have prompted more passengers to complain is up for debate. I have…

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