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This year has been quite the shaky one for airline customer service. We’ve seen a number of events, many of which involved United Airlines. The most (in)famous is probably the incident involving Dr. Dao, although others have been bad as well (SEE: Thoughts on the man dragged off a flight and United’s PR nightmare).
Passenger complaints soar this April
Passenger complaints are up a whopping 70% over April of last year. This is an enormous increase over a 1 year window.
Whether the airlines are simply 70% worse than last year, or if the high profile incidents have prompted more passengers to complain is up for debate. I have…