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Overall, airline deregulation has been a good thing. Passengers have more flight choices, fares have plummeted from their pre-1978 levels.
But no one can deny the fact that customer experience seems to be lacking when it comes to air travel. Lately, we have had a string of incidents that highlight many areas of mismanagement and extremely poor handling of customer service issues by airlines.
Would greater regulation solve the problem?
Forbes ran an article this week detailing 6 changes to increase regulation in the airline industry that would potentially solve the woes of many airline customers. My reaction to the list is mixed. I will freely admit that I’m a firm believer in letting the free market determine business behavior. Let consumers vote with their…