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Delta made an interesting move after United’s #bumpgate incident (SEE: these posts and the memes) last Sunday by announcing that the airline was upping its compensation offered to passengers willing to give up their seat on a flight. And not just upping it…they are blowing the roof off of the industry standard.
In an internal memo to staff last Friday, Delta announced that gate agents can now offer up to $2,000 to passengers, while supervisors are authorized to offer up to $9,950 (!). The previous caps were $800 and $1,350, respectively. Quoted from their internal bulletin:
“To reinforce our commitment to our agents and their ability to care for our customers, we will be increasing the maximum allowable compensations limit for voluntary denied boardings…