The other side of #strollergate

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After literally weeks of negative media attention focused on United over two separate incidents, American Airlines landed themselves in hot water with so-called #strollergate. When will these incidents end? It seems like we can actually *expect* a new airline customer service debacle every week or so these days. And everyone seems to have their phone cameras out and ready.

There has been a ton of coverage on #strollergate already. I don’t really want to re-hash any of it. You can watch the full video here. Here are a couple good posts on other blogs covering the incident:

OMAAT: American Airlines Flight Attendant Grabs Stroller From Mother Boarding Plane

M2M: New American Airlines #StrollerGate Video & Why These Videos May Make the Skies Friendly Once…

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