Rebuttal: How technology has failed to improve your flying experience

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I came across a piece in the New York Times titled: How Technology Has Failed to Improve Your Airline Experience. Intrigued, I gave it a read.

Much of it was related to Sunday’s incident, which has been covered extensively. But most of it was a rant against the airlines and how they (in his opinion) use technology in the worst of ways. In his own words:

What we are witnessing is the basest, ugliest form of tech-abetted, bottom-seeking capitalism — one concerned with prices and profits above all else, with little regard for quality of service, for friendliness, or even for the dignity of customers. 

I can (sorta) understand the sentiment after this week’s debacle, but on the whole, I disagree with his piece.

Technology (or capitalism) isn’t the…

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