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A few weeks ago we saw Twitter explode with outcry against United over #leggingsgate (or #spandexgate…take your pick). Two girls were denied boarding by United gate agents due to not following the appropriate dress code for non-rev travelers. You can read Dan’s take on that incident (SEE: Thoughts on #spandexgate – you’ll never win by being a jerk to 10 year old girls).
In this situation United had the legal right (maybe?) to make the decision they did. The travelers flying on a non-rev ticket should have known the dress code. I personally side with the airline’s decision from a policy standpoint. But from a PR standpoint, it was stupid.
United can’t catch a break
With that public relations debacle barely behind them, United has stepped in it again….