Confusion and frustration rebooking an Alaska ticket
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Late last year I booked an Alaska ticket using a $100 discount code (essentially a voucher) and paid a little cash for the remaining balance. The trip was for two tickets from Albuquerque to San Jose, with a stop in San Diego. The nonstop would have been preferred, but hey, it was cheapest.
A schedule change and a decision to cancel the trip later, and I was calling Alaska to see if I could get the balance back. I’d known about the change for a while before we pulled the plug, but the rep was happy to let me keep the full value of the tickets. He said I’d simply need to provide the number for the full $84 each.
Except when I went to make another booking with the funds, nothing went smoothly.
Four different reps, two…
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