The Southwest Airlines employee who saved Thanksgiving
Don’t miss out! Join the thousands of people who subscribe to our once-daily email or our free miles and points Facebook group with all the best travel news. Some links on this page may pay me a commission – as always, thanks for your support if you use them
I am no stranger to complaining (My complaint letter to Holiday Inn Express), but I do also like to take the time to share positive customer service stories as well (see: Thanks Hyatt for cleaning vomit out of my car!) I had another great story with a Southwest Airlines employee who I really felt like went above and beyond in helping my daughter and I get back home for Thanksgiving dinner.
I wrote a little bit about it when I covered the Southwest standby policy, but my daughter and I were in Chicago as her marching band marched in the Chicago Thanksgiving Day parade. There were 2 applicable flights to get back from Midway to Cincinnati – one at 1:15 p.m. and a later flight at 3:50 p.m.
The parade goes from 9-11…
Categories: Uncategorized