How to get expired ThankYou points back (Citi has changed the rules!)
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Yesterday, I shared my story about how I threw away 46,487 ThankYou points. You’ll need to read Part 1 of the story to get the details, but suffice it to say, possibly losing over $600 in travel (at least!) was not something I was going to just give up without a fight.
Call #2
My original call was the explanation of why my points had expired, and the agent (while friendly) said there was nothing that they could do to reinstate the points. Not deterred, a few days later, I tried calling into Citbank again
(SEE ALSO: Citibank reconsideration phone number and website)
This time, I decided I’d try to beg for mercy. I explained what had happened, explained my mistake and asked if there was anything the agent could…
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