Frequent fliers: You’re all a bunch of complainers!

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Flying is a truly remarkable thing. I don’t think anyone 100 years ago could have foreseen the heights to which commercial aviation has reached. Having flown a little north of 100,000 air miles (a paltry sum, I know), I am still amazed by takeoff. Every. Time.

Technology has also improved our flying experience by leaps and bounds. Recent research into the thoughts and patterns of travelers revealed that 42% of those studied use airline apps. Of these, 95% assure us that the app improves their flying experience. I can certainly concur. It is quite nice to walk into the terminal and head through security and board my plane with only my wallet and phone in hand.

What wasn’t foreseen by the study is that “29 percent of airline loyalty members say they prefer…

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